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Introduction

This privacy notice aims to give you information on how we collect and process the personal data you provide when you:

• Visit RIRI Beauty salon.
• Visit our websites (regardless of where you visit it from).
• Make an appointment by email, text message, telephone.

 

You can contact the data owner by sending an email to e@RIRI.bz or in writing to  RIRI Beauty Ltd, 27 Market Place, Kegworth DE74 2EE.

 

Changes to the Privacy Notice and your duty to inform us of changes

This version was last updated on 25 September 2021.

 

We reserve the right to amend this privacy notice at any time. Any changes we may make to our notice in the future will be posted on this page and, where appropriate, notified to you by email.

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Personal data collected

We need to collect some personal information about you and your health in order to make sure there are no contraindications to your treatment, and legal requirements. You can of course, refuse to provide the information, however unfortunately we would have to refuse your treatment as this form is a legal requirement for our insurance.  The personal data that we collect is:

• Name
• Home address
• Email Address
• Date of Birth
• Phone number
• Health information

 

Purpose and Legal Basis for Processing Your Data

RIRI Beauty Ltd takes your privacy seriously and we will never sell or rent your personal data  to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

 

We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need.

 

Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.

 

Who is processing my data?

RIRI Beauty Ltd, 27 Market Place, Kegworth, DERBY.  DE74 2EE are the data controller and processes your personal information for the purposes laid out in this privacy notice. SalonIQ Software - Intelligent Salon Software Ltd, Longford House, 19 Mount Ephraim Road, Tunbridge Wells, TN1 1EN, acts as data processor on behalf of RIRI Beauty Ltd and have access to personal information  only in cases that customer support or troubleshooting is required by RIRI Beauty  Ltd.

Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

 

 

Your personal data is processed to:

Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product or service.

• Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.
• Collect Health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
• Ensure a safe service and provide industry standard advice.
• Select relevant offers, promotions and information for you.
• Estimate the number of customers we have.
• Hold personal data that is required by law or to respond to legal process.
• Hold for insurance purposes.
• Store customer records.

 

 

Your rights as the individual

If your personal data is held by RIRI Beauty Ltd you hold particular rights over it.

 

Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the RIRI Beauty Ltd.

 

You also have the right:

• To be informed of how your personal data will be used before it is collected.
• To access your personal data personal data and to information on how your information is used after it has been gathered.
• To have personal data corrected if it is incomplete, inaccurate or out-of-date.
• To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
• To restrict processing, to ‘block’ processing of your personal data.
• To data portability, having your data moved, copied or transferred from RIRI Beauty Ltd to another organisation in an easily readable format.
• To object to direct marketing from us.

 

Special categories of personal data collected

Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. RIRI Beauty Ltd asks for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw you consent, subject to legal, insurance and contractual restrictions. Your privacy is very important to us and we only use this information for determining your suitability for the treatment.

 

Process of collection

Your personal data is collected when you provide it to us through SalonIQ Software, our website, over the phone, in RIRI Beauty Ltd salon, by email, social media, in writing or any other means by which you provide it to us. Information is stored using the SalonIQ Software platform as well as some level of paper record keeping.

 

RIRI Beauty Ltd gives you access to information about your account and bookings through  SalonIQ Software, for the limited purpose of viewing and updating that information.

 

Children’s Privacy

RIRI Beauty Ltd does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under age 16, please contact RIRI Beauty Ltd and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.

 

Data Sharing

Your personal data is shared only with SalonIQ representatives in cases that customer support and troubleshooting is required for the salon. RIRI Beauty Ltd do not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.

 

Use of Data Processors

Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third- parties with whom we work will never share or disclose your personal information and will hold it securely at all times.

 

SalonIQ

RIRI Beauty Ltd use software provided by SalonIQ to manage appointments.

Here is a link to their Privacy Notice: https://www.SalonIQ.com/privacy-notice

 

How Long Do We Keep Your Data?

RIRI Beauty Ltd retains your personal data for as long as necessary to provide you with our services as our client. RIRI Beauty Ltd are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.

As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.

 

Safeguarding your Personal Data

Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the SalonIQ system uses a HTTP Secure communication protocol and TLS security. This means all information passed to the SalonIQ system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel in the salon. Employees are only assigned specific access rights and can only access the salon software with a user level security password by the management of the salon.

 

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by RIRI Beauty Ltd (or third parties used by RIRI Beauty Ltd) or you are not satisfied about how a complaint has been handled, you retain the  right to lodge a complaint directly with the GDPR Owner at RIRI Beauty Ltd, 27 Market Place, Kegworth, DERBY.  DE74 2EE.